Just how bad is rural BT Broadband

Rural BT broadband is known to be bad.  When we signed up in we knew we were never going to get as great a service as you get in outback Queensland.  However; the state of the problem did not become apparent until you use their service.

We started our journey into the seven levels of BT customer service hell in April 14.  We had to wait a month for the installation to occur.  Engineer checked in and ticked off the box saying we had a service, but alas no.

We made a complaint online every week, and through the call center fortnightly untill a couple of months later we were told that an engineer would deign to see us.  The engineer came, did some stuff which improved the situation.  we were now on a massive 0.2Mb/s connection, sometimes.

We continued asking for the fault to be fixed on a fortnightly basis.  We had two more engineers out.  Each of whom found another fault, fixed it, and then left singing "job done" however we still have a very substandard broadband service.

How bad?  

After 25 faults being reported and "fixed" please I wrote a little utility to check the speed and availability of our broadband using http://www.speedtest.net/.  You can see my code here.  It works a little differently on a windows pc.  Essentially it polls the speed every 6 minutes (10 times an hour) 

You can see the full results here.  

 Last weekend we had the following service levels:

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Date	Average Ping (ms)	StdDev Ping	Average Download (MB/s)	StdDev download	Average Upload (MB/s)	StdDev Upload	Availability (%)
11/11/2016	15486	94004	0.0039	0.01	0.06	0.56	16.60
12/11/2016	4240	44361	0.0528	0.08	0.13	0.67	76.15
13/11/2016	761	1088	0.0251	0.02	0.07	0.05	83.40

It should be noted that Friday (11/11/2016) was a wet day, this is reflected in the low availability of our service.  

This is a far cry from the 1MB/s that is guaranteed to us rural dwellers.